What clients say
Words from business owners who know what it's like.
People who run their own businesses tend to be direct about what helped and what did not. We are glad to share what they have told us.
Back to home80+
Businesses supported
4.8
Average rating
94%
Still using setup after 3 months
3 yrs
In operation
Client reviews
What clients have shared
Norizan Wahab
Kedai Runcit owner, Butterworth
The WhatsApp helper has been running for about six weeks now. Before this, I was answering the same questions about opening hours and prices every day — sometimes ten or fifteen times. Now those are handled, and I get to actually focus on customers who are in the shop. The setup took about ten days and Amirul was very patient explaining how it works.
Messaging Helper — May 2025
Chang Kah Fong
Café owner, Georgetown
I was a bit sceptical at first — I had tried a couple of apps before and found them more confusing than helpful. What made the difference here was that they actually sat with me and looked at how my café runs before suggesting anything. The tool they set up for sorting enquiries by type is simple but it genuinely saves me time every morning. The notes they left are clear enough that my part-time staff can also manage it.
Operations Ease — April 2025
Siti Rohana
Home baker, Bukit Mertajam
I have been baking from home for four years and had never really looked at my order records properly. Suraya helped me understand what they were actually showing — which days were busiest, which cakes sold most, which months were quiet. The dashboard is simple, nothing fancy, but I now make decisions based on actual numbers rather than guessing. I check it every Monday morning.
Records-to-Insights — May 2025
Rajesh Selvaraj
Freelance IT support, Kulim
Running IT support alone means a lot of back-and-forth messages. Clients always want to know pricing, response times, what I cover. I used to type the same replies all day. The messaging helper now handles those. Takes maybe three seconds per enquiry instead of five minutes. Not flashy, but that is what I needed.
Messaging Helper — April 2025
Lim Mei Ling
Tailoring shop owner, Ipoh
The discovery session was more useful than I expected — it helped me see where my time was actually going, which I had not really stopped to think about. The tools they brought in for managing booking confirmations and follow-up messages have made the process smoother. It took about three weeks to feel normal, but after that it felt like a natural part of how we work.
Operations Ease — May 2025
Ahmad Haziq
Mini mart owner, Sungai Petani
I had two years of sales records in spreadsheets that I never actually used. I knew something useful was probably in there but did not know how to get it out. The Records-to-Insights service sorted it into a clear weekly view — which products sell best, what time of month is slowest, how weekends compare to weekdays. I use it now to decide what to order and when. It has already helped me avoid a few unnecessary purchases.
Records-to-Insights — April 2025
Case studies
A closer look at three projects
Case study 01 — Messaging Helper
A George Town florist, WhatsApp enquiries, and a two-week turnaround
The challenge
The owner was spending two to three hours each day answering WhatsApp messages — mostly about pricing, same-day availability, and bouquet sizes. She was doing this while also managing the shop floor and taking care of arrangements.
What we did
We reviewed six months of her most common WhatsApp conversations, identified the thirty or so questions that accounted for most of the volume, and built a messaging helper shaped around her warm, informal tone. Set up in eleven days including two rounds of revisions.
What changed
Within the first week, about 65% of incoming enquiries were being handled by the helper without her needing to check them. She now looks at WhatsApp twice a day instead of constantly. She described the change as "like having a calm assistant who never gets tired."
"I did not believe it would feel so natural until I saw it working. My customers have not noticed any difference — which is exactly what I wanted."
Case study 02 — Operations Ease
A Penang tutoring centre managing enquiries across three channels
The challenge
The centre received enquiries through Facebook, WhatsApp, and a website contact form. None of these were connected. The owner spent an hour each morning checking all three and trying to respond consistently, which meant some enquiries were missed or delayed.
What we did
After a discovery session, we identified that the core problem was fragmentation. We set up a lightweight tool that collects all incoming enquiries into one view, tags them by subject, and drafts initial replies for the owner to review and send. Three weeks to full handover.
What changed
The morning review dropped from an hour to around twenty minutes. No enquiries have been missed since the system went live two months ago. The owner has since referred two other small business owners to Cahaya Solutions.
"The discovery session alone was worth it — I had never actually mapped out where my morning went. It was eye-opening. Everything since has built on that."
Case study 03 — Records-to-Insights
A Kedah food stall owner and three years of handwritten sales records
The challenge
The owner had kept daily sales figures in notebooks for three years — a habit inherited from his father. He could see the numbers but had no way to make sense of patterns. He wanted to know whether expanding to a second stall was sensible, but had nothing concrete to base the decision on.
What we did
We digitised and organised his records, then built a simple monthly summary dashboard that showed sales by day, week, and month — and highlighted seasonal patterns. The full project took five weeks, including digitisation and two rounds of refinement.
What changed
The data showed clearly that his busiest months aligned with a local school calendar, and that Thursday and Friday afternoons consistently outperformed other weekdays. He decided to trial an extended Thursday–Friday shift before committing to a second location. The dashboard now updates monthly and he checks it every fortnight.
"I knew the numbers were there — I just could not read them. Now they tell me something useful. That is all I wanted."
Reach us
Contact details
Phone
+60 4-2618 7390Address
Lebuh Pantai 27, George Town, Penang
Hours
Mon–Fri 9am–6pm
Sat 10am–2pm
Professional standing
Credentials and affiliations
SME Digital Advisor Recognition
Penang Digital Economy Council, May 2025
PDPA Compliance Practitioner (Certified)
Amirul Nadzri, April 2025
SME Association of Malaysia
Associate member, Penang chapter
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